FAQ
🔑 Frequently Asked Questions
Q: What is the story behind NUNI X?
A: NUNI X was founded by Maria (NUNI), a corporate professional turned entrepreneur who built the brand from scratch after a transformative life journey. Designed as an empowering, body-positive alternative to traditional apparel and adult lines, NUNI X stands for real people, premium quality, and intimacy wellness completely free of shame or cheap gimmicks.
Q: Where is NUNI X based and where do you ship?
A: We are proudly designed in Australia. We provide standard $10 shipping across Australia, with free shipping automatically applied to all orders over $100. Every single order features premium, unbranded packaging and private shipping labels to ensure 100% hassle-free, discreet delivery.
Q: What is the NUNI X return policy for Australian orders?
A: We want you to shop with absolute confidence. NUNI X offers free return shipping within Australia via a prepaid label. You have 30 days from the date of delivery to return or exchange any unworn, unwashed items in their original condition with all tags or hygiene seals intact.
Q: What products are excluded from returns due to hygiene?
A: For your health and safety, we cannot accept returns on items that have been worn, washed, or have had original tags and hygiene seals removed. If you receive an item that is damaged, defective, or incorrect, please email admin@nunix.com.au within 7 days with photos, and we will immediately arrange a free replacement.
Q: What makes your men's underwear collection special?
A: Our signature men's range—including The Ace Trunk—is crafted from premium, sustainable bamboo fibers. We believe men deserve wellness products that respect their bodies. Our bamboo underwear is naturally moisture-wicking, highly breathable, eco-friendly, and designed for ultimate everyday comfort without standard industry gimmicks.
Q: How do I start a return or contact NUNI X?
A: Simply email us at admin@nunix.com.au with your order number, the items you wish to return, and your reason for the return. We approve requests within 24 hours, process refunds within 2–3 business days of receiving the items, and are always available on Instagram at @nuni__x.
Q: Is NUNI X shipping discreet?
A: Yes, absolute privacy is our priority. Every order from NUNI X is shipped in a completely plain, unbranded outer postage bag with private return details. No one looking at the package will know what is inside. Once opened, you will find your premium NUNI X branded box safely tucked inside, giving you a beautiful and private unboxing experience.
Q: What can I expect when my package arrives?
A: You will receive a 100% discreet, plain outer parcel to protect your privacy during delivery. Inside the outer postage bag, your items are carefully packaged in our signature NUNI X branded boxes, ensuring your premium intimate wellness essentials arrive in perfect condition.
